Privacy Policy – PeakPaddle

At PeakPaddle, we value your trust and are committed to protecting your personal information when you explore, book, or participate in our adventure experiences. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or engage with our services.

1. Information We Collect

When you interact with our website or book an activity, we may collect:

• Contact details: your name, email address, and phone number.
• Booking information: chosen tour, dates, group size, and payment reference (we do not store full payment details).
• Travel preferences: dietary restrictions, health notes relevant to activity safety, or equipment needs.
• Technical information: browser type, device, and anonymous usage data (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

• Process bookings and confirm reservations.
• Communicate updates, itineraries, or changes in schedules.
• Ensure participant safety (e.g., sharing necessary details with certified guides).
• Improve our website, services, and customer support.
• Meet legal or regulatory requirements related to tourism and safety.

3. Sharing of Information

We do not sell or rent your data. However, information may be shared with:

• Licensed guides and activity providers, only the details required for safe participation.
• Payment processors for completing secure transactions.
• Authorities or insurers, if required for compliance, accident reporting, or legal obligations.

4. Data Retention

• Booking and contact information is stored only as long as needed for administrative, legal, or safety purposes.
• You can request deletion of your personal data at any time (subject to applicable legal obligations).

5. Your Rights

• Access, correct, or request deletion of your data.
• Opt out of promotional emails at any time by using the unsubscribe link.
• Contact us to learn what information we hold about you.

6. Adventure Safety and Liability

Please note:

• We may ask for health-related information strictly to assess whether an activity is suitable and safe.
• Participation in outdoor and adventure activities carries inherent risks. Your personal data may be used to coordinate emergency support if necessary.
• Guides and partner providers are responsible for activity execution, and we share only essential details with them.

7. Security Measures

We apply reasonable technical and organizational measures to safeguard your data. While no system is 100% secure, we continuously work to protect against unauthorized access or misuse.

8. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect legal, operational, or service-related changes. The updated version will be published here with a new “Last updated” date.

9. Contact Us

If you have questions about this Privacy Policy or your data, please reach us at:

• Email: [email protected]
• Phone: +91 52332 70015